Services
Tessera Knowledge Group provides subcontract and teaming support to federal primes and direct engagements with agencies that need specialized content, knowledge, and information systems expertise. All work is delivered by a practitioner with 20+ years of enterprise-level experience.
Digital Transformation & IT Modernization Support
Content and knowledge architecture for federal modernization initiatives.
Federal modernization programs consistently underestimate the content, knowledge, and process infrastructure required to sustain new systems after go-live. Technology implementation is one workstream. Making that technology usable, findable, and governable across an enterprise is another—and it requires a different kind of expertise.
This practice brings 20+ years of enterprise content and knowledge systems experience to digital transformation engagements, with deep hands-on background across AEM, SharePoint, Confluence, ServiceNow, and ECM platforms. Work spans content strategy, information architecture, taxonomy design, metadata frameworks, content migration planning, and governance development, with particular strength in organizations navigating platform transitions or consolidating fragmented content environments.
Core capabilities
- Enterprise content strategy and content modeling
- Information architecture design and optimization
- Taxonomy and metadata framework development
- Content migration planning and readiness assessment
- CMS platform evaluation and selection support
- Governance framework development for content operations
- Knowledge management system design and implementation support
- AI-enabled workflow integration for content and knowledge operations
- Stakeholder engagement and cross-functional requirements gathering
- Post-migration content quality assessment and remediation
Section 508 & Digital Accessibility Compliance
Audit, remediation, and governance support for agencies managing accessibility obligations.
Section 508 compliance is a federal mandate, not an optional enhancement. Agencies and contractors face real consequences for non-compliant digital content—not just legal exposure, but mission impact when employees or the public cannot access information they need.
This practice provides content-layer 508 and WCAG 2.1 support: auditing existing digital content and documentation, developing remediation plans, building accessible document templates and content standards, and integrating accessibility requirements into CMS workflows so compliance is maintained over time rather than addressed reactively.
Core capabilities
- Section 508 and WCAG 2.1 content audits
- Document remediation (PDFs, Word, PowerPoint, Excel)
- Accessible document template development
- Accessibility standards integration into CMS and publishing workflows
- Governance frameworks for ongoing accessibility compliance
- Accessible content writing and plain language alignment
- Staff training and contributor guidance development
- Accessibility policy documentation
Knowledge Management & Organizational Knowledge Continuity
Structured approaches to capturing, governing, and sustaining institutional knowledge.
Workforce transitions, system migrations, and organizational restructuring all carry the same risk: the operational knowledge that made things work walks out the door or gets buried in a legacy system no one can access. Rebuilding it is expensive. Preventing the loss is not.
This practice designs and implements knowledge management systems that capture institutional knowledge in structured, retrievable, maintainable form. Work ranges from knowledge base architecture and taxonomy design to KM governance strategies and internal documentation systems that contributors actually use.
Core capabilities
- Knowledge base design, architecture, and optimization
- Institutional knowledge capture and documentation
- Internal documentation systems design
- KM governance framework development
- Taxonomy and controlled vocabulary design for knowledge systems
- Knowledge retention planning for workforce transitions
- AI-assisted knowledge workflow design and implementation
- Platform selection and configuration support (ServiceNow, Confluence, SharePoint)
- Contributor onboarding and knowledge governance training
Records & Information Management Support
Content lifecycle governance aligned with federal records obligations and M-19-21 compliance.
Federal records management is a statutory obligation, and most agencies are still working through the implications of the M-19-21 directive requiring transition to fully electronic records management. The challenge is not typically the technology—it is the content classification, metadata frameworks, lifecycle policies, and governance structures required to make the technology work.
This practice provides the content and governance layer: developing the standards, frameworks, and documentation that translate policy requirements into operational practice.
Core capabilities
- Content lifecycle management framework development
- Records classification and retention schedule alignment
- Metadata and taxonomy frameworks for records governance
- Audit-support documentation development
- Version control processes and standards documentation
- Compliance-oriented content standards development
- Records management policy documentation
- Platform governance support for electronic records environments
Organizational Change Management Support
Documentation, communications, and stakeholder enablement for technology adoption and operational transitions.
Technology implementation succeeds or fails at the adoption layer. Stakeholders who don't understand what's changing, why it's changing, and how to operate in the new environment find workarounds—and those workarounds become the real system. This practice provides the documentation, communications, and engagement infrastructure that closes the gap between deployment and adoption.
Core capabilities
- Change enablement documentation development
- Strategic communications support for technology transitions
- Stakeholder engagement planning and facilitation support
- Process documentation for operational transitions
- Training content and contributor guidance development
- Plain language content development (Plain Writing Act alignment)
- Internal communications planning and drafting
- User adoption tracking and enablement metrics documentation
Human-Centered Design Support
Information architecture and structured content design for federal digital services.
The 21st Century IDEA Act and plain language mandates require federal agencies to design digital services around how people actually look for and use information—not how agencies prefer to organize it. This practice provides the information architecture and structured content design layer that makes those mandates operational.
Core capabilities
- Information architecture for digital services and web properties
- Navigation and labeling system design
- Content inventory and audit
- Structured content design and content modeling
- User research synthesis and IA validation support
- Plain language content development and editing
- UX documentation and design system documentation support
- 21st Century IDEA Act and plain language compliance alignment
Need subcontract support on a federal engagement?
Tessera Knowledge Group is available for teaming arrangements and subcontracting on federal and state/local engagements. We can provide capability materials, past performance documentation, and resume quickly.
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